EIA Team is the partnership of the 65 companies and the 3,600 employees working at Edmonton International Airport (EIA). We are dedicated to creating positive experiences for our customers, whether they are asking for directions, seeking information on airport services or going through security. Great service is the result of great teamwork. And it is together as a team, that we make this service commitment.
Our Commitment to the Customer
Our EIA Team partnership is unique and we believe that our approach to customer service will lead to a world-class experience provided by the friendliest airport staff in the world.
EIA Team strives to have a clear understanding of how customers perceive airport service by gathering feedback in the following ways:
- Quarterly surveying of the travelling public
- Ongoing gathering of customer comments
If you have any comments on the services and facilities at Edmonton International Airport, we would appreciate hearing from you at info@flyeia.com.
Customers’ opinions mean a lot to EIA Team, and we do our best to improve areas where we fall short of customer expectations.
Facility and/or service issues are handled by multi-disciplinary teams who thoroughly investigate any areas that have caused customer concern. This provides for some great brain-storming and issue-resolution discussions.
EIA Team devotes time for joint recruiting and training programs, such as New Employee Orientation and Front-Line Skills Training, to increase airport service efficiency. Employee reward and recognition programs are in place to ensure employee morale. All this is done in effort to enhance each customer’s experience.
EIA Team’s approach continues to produce success stories and pride in employee efforts at Edmonton International Airport.
All EIA Team activities are co-ordinated through the EIA Team Office. You can contact us at:
eteam@flyeia.com
Phone: 780.890.8503
Fax: 780.890.8190
Are you an Edmonton International Airport employee?
Please see Airport Employees & EIA Team for more information.